FAQ's

If we don’t cover your frequently asked question (FAQ), don’t hesitate to contact us

No, you can make an appointment directly at our clinic without a referral. Please note under certain schemes you may need a referral.

The initial consultation will take approximately 60 minutes to complete. This will enable your osteopath to take a thorough history, to examine your child and depending upon their condition, to treat them. Follow-up treatments are shorter, and will take approximately 30 minutes.

For infant feeding issues, the initial consultation will take up to 75 to 90 minutes to complete, and may includes osteopathy in addition to lactation support. If a follow-up appointment for infant feeding is required, this may take up to 45 minutes.

Please arrive at least 5 minutes early for your first appointment, as you will need to complete some initial paperwork.

Although there are not many conditions that require diagnostic imaging before a first appointment, if you have any x-rays, scans, diagnostic imaging, test results or reports for the injury or condition, bring them along.

For babies and young children, please bring their Maternal and Child Health green, along with any other items required to keep them comfortable throughout the appointment.

Your osteopath will ask about the problem and symptoms. This will include your child’s medical history, any medications they are taking or other factors that may not appear to be directly related to their problem. Your osteopath will advise you if they can treat your child or you need to be referred to another health practitioner.

Your osteopath will conduct an examination and clinical tests. These include diagnostic, orthopaedic or neurological tests, movement and postural assessments, which determine how best to manage their condition.

The osteopath may lift their arms or legs and you may be asked to bend forward, or be asked to perform an activity. Osteopathy takes a whole body approach to assessment and clinical management, so your osteopath may look at the area that is troubling your child, as well as other related parts of the body.

For example if your child has a sore knee, your osteopath may also look at their ankle, pelvis and back.

Your osteopath will explain their diagnosis and the proposed treatment plan with you, and gain informed consent to continue with hands-on treatment. Osteopaths provide a broad range of treatments, including manual therapy, prescription of clinical exercises for you to do at home or work, lifestyle interventions and recommend equipment to help you manage your child’s condition and function.

It is important that you and/or your child feels comfortable, so we recommend wearing a loose shirt or t-shirt, and loose pants or shorts, or bring loose clothes with you to change into at the appointment. Your osteopath will need to observe the area of concern, so we may be ask to remove some clothing for the examination and treatment.

For babies and young children, please bring a nappy bag and a spare change of clothes.

Payment is required at the time of service. Payment can be made by cash, cheque, EFTPOS, Visa or MasterCard.

We offer a reduced fee for Health Care Card holders only, which is $10 off the initial consultation fee and $5 off the return consultation fee. As the time to complete a thorough history, examination and treatment is the same for all patients, irrespective of their age.

Most private health insurers provide rebates for osteopathy under extras cover. Our clinic has HICAPS facilities enabling you to claim directly at the time of your appointment.

Please note there will be a gap fee to be paid at the time of the appointment.

Please speak with your health insurer to determine your level of cover.

Osteopathic treatment is not covered by Medicare.

However, if your child has been diagnosed with a chronic health condition and require complex care, you may be eligible for Chronic Disease Management (CDM) assistance. The GP must complete a special referral form to refer you to an osteopath for treatment.

Please note this is not a bulk billed service. Full payment is required on the day of service, after which a rebate claimed back from Medicare at the time of payment. Please speak with your GP for further information.

Osteopaths are able to provide services under the NDIS scheme if the child’s funding is self-managed. Payment is required on the day service, after which the family is responsible for claiming back funds from NDIS.

This depends on the condition. Long term or ongoing conditions may require more clinical management than acute or short term conditions. Your osteopath will discuss this with you, based on you and/or your child’s individual needs.

In general, you may feel some change within 2-3 treatments.

Professional Care During the Early Years

Dr Emily Jones Osteopath Registered Advanced Paediatric Osteopath (Tertiary) With AHPRA
Dr Emily Jones Osteopath Registered Advanced Paediatric Osteopath (Tertiary) With Osteopathy Australia
Dr Emily Jones Osteopath Registered IBCLC
Dr Emily Jones Osteopath Registered Advanced Paediatric Osteopath (Tertiary) With AHPRA

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